1.How to place a order with us?
Here are the steps you need to follow:
You can email your order to sales@htopto.com or fax to us at:0086-755-86197837
●Order number
●Ship to address
●Buyers/Contact Name
●Your part number, Our Part Number (if possible)
●Product description
●Quantity Ordered
●Color/Logo, Label format
●Unit Price
●Shipping Method
Once your order is received, our sales Representative will send you a Proforma invoice (PI) via email, which carefully summarizes all details of your order along with our sales condition
2. Once you receive our PI, please review accuracy, and if all is correct, you are kindly requested to sign it and return via fax or email. Should there be any discrepancy on the PI, please contact us immediately, so we can make the necessary adjustments.
3. Please arrange T/T or L/C according to PI confirmed.
4. When your order is ready to be shipped, we will send you another email message attaching the Commercial Invoice (CI).
Should you have any further questions about placing an order, or would like to speak to a Sales Representative, you can contact us at: +86-755-86197637
Track your shipment online:
To be able to track your shipment, you may do any of the following:
Click on the links below and enter the tracking number provided to you by our sales representative.
If your goods were shipped by air cargo, please contact us at sales@htopto.com, our sales representative will contact forwarder to provide you latest shipment status.
Distributor Program
Why partner with H&T?
1) Reliable and marketable products
H&T is one of leading manufacturer of fiber optic communication and network equipment in Shenzhen,China. With rich experience of developing and manufacturing, H&T has sold large quantity devices to the global market. The feedback has proved reliability and marketability of H&T products. Distributing H&T products , you do not need to worry about the quality problem and troublesome after sale service
2) Continuous introduction of the new product which is hot in market
To keep pace with the rapid developing of IP and network industry, our engineer and marketing team has always been eyeing the market closely and introduce the latest technology to ensure our resellers and distributors are on the frontline market.
3) Wide range product line
H&T products range from passive components to active devices for wide applications. Chose H&T as the partner, it will be easy for you to penetrate into other related business areas and satisfy all your customer’s needs
4) Competitive price
The competitive price has always been the sharp advantage for H&T products to compete with other high end brands. Basing on the mature technology, flexible supply chain and strict management, H&T is committed to provide more and more reasonable price to help you taking the share of market in a very short time
Who qualifies to be H&T’s distributor?
1) Existing H&T resellers who wish to enlarge the business and deepen the partnership with H&T
2) Those whose core business is engaged in the hardware reselling , system integrator or wholesaler and has strong sales channels . Meanwhile they wish to sell H&T products in full product line or large quantity on some certain products
What benefits you could get by reselling H&T products
1) Discounted price by total order volume and protection for distributor
H&T offers the distributor certain discount based on the total order quantity of a product, the more you buy the better discounted price you will get, as the distributor usually order in large quantity , we will protect your price in your region to ensure you benefit from large order and marketing efforts
2) Support for marketing in exhibition and other marketing ways
H&T encourage resellers and distributors attend the local communication related exhibitions. H&T will share the charge of the booth and send someone to cooperate with the reseller in attending the exhibition with its own cost. The local new customer met during the exhibition will be transferred to the reseller or distributor.
Besides for the exhibition ,H&T also support other marketing ways for distributor in promoting H&T(HOTCOM) brand in local market such as the ads on newspaper , magazine etc.
3) Possibility in OEM and ODM service
The MOQ for H&T products on OEM and ODM service is 50 units, for the distributors whose order is over 50 units, we provide OEM service like logo printing, giftbox re-design, shape change, customized function etc.
4) Direct technical support
For every reseller or distributor, H&T will assign the special person for him who is in charge of the fast and helpful technical support no matter for the hardware problem or software operation.
5) Priority to get the H&T new products information
For any new products that is to be released in a few months, H&T will inform the resellers and distributors in priority and provide necessary documents for the resellers to prepare introducing to the market. Those resellers will have the priority to sell the new products at a discounted price.
6) Participating the new product developing
For every new product development , H&T will ask for the advise from distributors for the design on outlooking and function and will send demo samples to distributors for testing.
7) Free to use H&T logo, certification and product picture in website
H&T resellers and distributors are free to use H&T’s logo ,certification and product picture on their website.
How to be H&T’s distributor
Please download the H&T distributor application form and send to sales@htopto.com or fax to 86-755-86197837, our sales will contact you within 24 hours and discuss about the partnership
Standard Warranty Policy of H&T Products
Definition: “Starting Date” as used in this warranty policy means (i) the date this product is delivered from the manufacturing site of H&T Optoelectronic Co.,Limited. (“H&T”), or (ii) in the case of resale by an authorized reseller of H&T, the date is not more than 360 days since original delivery date of this product by H&T.
I. Warranty
H&T warrants for software and hardware for a period of certain days from the Starting Date.
1. The warranty period of software is ninety (90) days. If the software does not comply with the functional standards mentioned in the product instructions, or the software media incurs problems in material and workmanship under normal authorized use consistent with the product instructions within the warranty period, H&T will replace the media or repair the defects for free. For the defects, H&T has the discretion to decide repair with software patches, replacement with upgraded software or refund of the software.
2. The warranty period of hardware is one (1) year replaceable, three year(3) repair. If the hardware incurs problems in material and workmanship under normal authorized use consistent with the product instructions within the warranty period, H&T will provide return-to-factory repair after receiving an application, with a thirty (30) days turnaround from the date of receipt of the product at H&T Service Center. H&T, at its sole discretion, will either repair or replace the failure hardware. The replacement hardware may be new or refurbished equipment of the same type, function and quality. The failure hardware which has been replaced belongs to H&T. H&T will use commercially reasonable efforts to ship the replacement hardware within thirty (30) days after receipt of the product at Service Center. Actual delivery times may vary depending on the customer location.
3. Dead On Arrival (DOA). Within thirty (30) days from the Starting Date, H&T will provide expedited replacement of hardware that has no appearance damage upon unpacking but fails to operate within forty-eight (48) hours of initial installation. ”Fail to operate” shall mean a material failure to substantially perform in accordance with the hardware’s technical specifications (excluding exterior nick or other deficiencies that do not materially affect hardware performance). H&T will deliver a new replacement unit within two (2) business days of H&T’ receipt and confirmation of the customer’s report of such DOA. Defective hardware must be returned within fifteen (15) business days once receiving the replacement, otherwise the customer shall pay purchase price of replacement hardware. Customers outside of Chinese Mainland (including Hong Kong and Taiwan) should allow for additional transit time due to transportation reasons.
II.RMA application&procedure
RMA policy
(1)RMA authorization number must be obtained from our Service Department prior to returning any product
(2)It is mandatory to return RMA product(s) together with the followings:
The product with clear serial number label.
Proof of purchase (a clear copy of the original invoice and packing list*) must be included.
All returned product(s) are marked with specific problem(s) on a masking tape.
(3)All RMA shipments to H&T must be pre-paid, with the RMA number clearly marked on the label/box.
Collect shipments will not be accepted.
H&T is not responsible for any loss/damage in transit.
(4)If point (1) to (3) is not fulfilled, our Service Department will not process the RMA and will return the RMA product(s) to the customers COLLECT.
(5)H&T will return the repaired/replaced product(s) to customers using express or together with custmoer’s new order.
(6)When making inquiries, always refer to your RMA number
(7)All RMA product(s) will be replaced or repaired at our discretion within the terms and limits of the warranty
(8)Improper packaging, physical damage or alternation of serial numbers will void all warranty.
3.Procedure
(1)Please obtain a RMA Request Form by phone or fax from our Service Department
(2)Fill in the RMA Request Form completely. Please specify the problem(s) of the product(s) as precise as possible. It is essential to speed up the process.
(3)Return the RMA Request Form with a clear copy of invoice(s) and packing list*.
(4)Our Service Department will issue a RMA number on the RMA Request Form and return to you by fax.
(5) A RMA number is not a proof of receipt.